Hotel Tech Index

St. Kassian / San Cassiano, Italy

Fanes Group (Dolomiti Wellness Hotel Fanes)

Fanes Group is a family hospitality group in St. Kassian / San Cassiano, in the municipality of Abtei / Badia in Alta Badia, run by the Crazzolara family. Its flagship is the Dolomiti Wellness Hotel Fanes, a five-star wellness hotel at 1,537 m whose building goes back to a 1560s farmhouse; the family converted it into one of Alta Badia's first hotels in 1957 and opened one of South Tyrol's earliest hotel wellness areas there in 1972. The group describes itself as thirteen businesses across hotellerie, restaurants, km-0 food production and tourism services. Eight are accommodation: the hotel, the Ciasa Anteriöl and Ciasa Milandura apartments, the Garnì Ciasa Roby, the Residence Ciasa Ulli, the Residence Ciasa LaRô, the Lüch da Pcëi farm B&B and the Las Vegas Lodge at 2,050 m above Armentarola. Alongside them sit the Ristorante La Sieia, the Ristorante Pre' de Costa and the Ristorante Baita Las Vegas, the Vegas City venue, a ski and snowboard rental at La Sieia, a horse-drawn sleigh service on the Armentarola run, and the Lüch da Pcëi farm — presented as the largest high-altitude farmland holding in South Tyrol — whose dairy and preserves are sold under the Alta Badia Lat brand through a Shopware online shop as well as at the farm. The hotel's spa runs to about 5,000 m² by the group's own account, including a 25 m adults-only rooftop Sky Pool, an indoor pool, a heated outdoor brine pool, a Turkish steam bath, brine grotto, sanarium, garden alpine sauna and a cylindrical Elements sauna that rotates 9 m above the ground. Treatments run under the Fanes SPA by Caveau Beauté banner, with a Private SPA for couples. There is a private helipad, Tesla destination charging, a free ski shuttle to the Piz Sorega lift about 400 m away, and a wine cellar organised by region. Board is a ¾-board 'Wellness-Verwöhnpension' with a five-course dinner, and a weekly Ladin evening. Memberships and listings include Belvita Leading Wellnesshotels, Selected Hotels, Booking Südtirol, HOGAST and the Golf Club Alta Badia. Operations are seasonal in two blocks — roughly December to early April and June to early November. The published summer and autumn rate is around €200–210 per person per night on ¾ board; winter, the high season, prices materially above that. Technically the group is unusually fragmented for its size. Eight of its websites run on five different platforms and agency relationships — Consisto.CMS for the hotel, Ciasa Roby, Ciasa Ulli and Ciasa LaRô; Webflow for Lüch da Pcëi and La Sieia; hand-built sites for Ciasa Anteriöl and Ciasa Milandura; a separate build for Las Vegas Lodge; and Shopware for the farm shop — and each carries its own Google Tag Manager container. Booking runs through at least three separate Booking Südtirol property accounts. Gift vouchers are sold through a Yanovis widget at the hotel but through a plain email form at Las Vegas Lodge. A physical 'Fanes Group Fidelity Card', handed to arriving guests and giving 10% across the group's restaurants, farm products, beauty treatments and ski and e-bike rental, is documented in the terms of at least three houses but is not mentioned anywhere on the flagship hotel's own website. A group domain, fanesgroup.com, is registered and linked from the Las Vegas Lodge footer but currently serves no content.

Hotel website ↗

Technology stack

Core Operations & Property Management 1

Payments & Payment Orchestration

HOGAST

HOGAST payment widget

Purchasing co-operative for hotels and restaurants, and South Tyrol's leading hospitality purchasing organisation. Members buy through framework agreements negotiated by the co-op; alongside procurement it supplies member services including an online payment widget (secure.hogast.it) that hotels embed in their own websites to take deposits and settle bills.

Marketing, CRM & Direct Booking 2

Booking Engine

HGV — Hoteliers- und Gastwirteverband Südtirol (Booking Südtirol)

Booking Südtirol (HGV)

The South Tyrolean hoteliers' and restaurateurs' association (Schlachthofstraße 59, 39100 Bozen), territorial body of Federalberghi and FIPE, with ~4,500 members. Runs Booking Südtirol, the regional booking platform, whose widgets (widget.bookingsuedtirol.com — a v1 `widget.js`, a v2 `bundle.js` and a `BookingSüdtirol.Widgets.Enquiry` enquiry widget) are embedded on member hotel websites, plus service portals for payroll, contracts and e-invoicing.

Hotel Website & CMS

WordPress

WordPress 4.9.26 (legacy laro.it)

The most widely deployed open-source content management system, typically extended with plugins for SEO, caching, translation and consent.

Guest Experience & In-Room Technology 1

Guest Retail & eCommerce

Yanovis S.r.l.

Yanovis coupon widget

South Tyrolean hospitality technology company at the NOI Techpark, Bolzano. Sells the Yanovis Travel Suite — easiBooking (booking engine), easiChannel (channel manager), easiPortal, applogin.com and Zerberus — covering correspondence, payment processing, newsletters, customer profiling, coupon management and privacy compliance for hotels and destinations.

Data, Integrations & Infrastructure 2

Web & Marketing Analytics likely

Brandnamic

Google Ads AW-941118236 — 'Tracking Brandnamic'

One of the two dominant South Tyrolean hotel marketing and technology companies (with ASA on the software side). Full-service: hotel websites, booking engine, CRM, marketing and an online voucher application served from its own CDN at cdn.bnamic.com.

Web & Marketing Analytics

Google Analytics & Tag Manager

Eight separate Google Tag Manager containers

Google's web analytics (GA4) and tag management (GTM) stack — the near-universal default for hotel websites, usually deployed as a single GTM container that loads GA4, ad pixels and consent tooling.

Demand Networks & Affiliation 1

Destination & Regional Tourism

LTS AG (Landesverband der Tourismusorganisationen Südtirols)

LTS / South Tyrol Open Data Hub

Operator of the South Tyrolean tourism data and availability infrastructure. LTS is the licence holder and source of record for accommodation master data published through IDM Südtirol's Open Data Hub (tourism.opendatahub.com) and re-used by suedtirol.info, vinschgau.net and every local destination portal. It also underpins MSS (Marketing System Südtirol), the regional availability/booking layer.

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