Marketing, CRM & Direct Booking

Hotel Chatbots & Conversational AI

Conversational booking assistance and guest messaging on the website, increasingly the interface through which AI agents discover and book hotels.

2 vendors, by listed deployments

Vendor	Headquarters	Founded	Properties	Rooms
Quinta (formerly Quicktext) — Velma	Paris, France	2017	1	406
Landbot	Barcelona, Spain	—	0	0

Who runs what

Every listed property that has a hotel chatbots & conversational ai on record, and the vendor filling that role. Confidence is shown where the finding is not directly confirmed.

Property	Location	Vendor	Role	Rooms
Manz Privacy Hotels Switzerland	Zurich, Switzerland	Quinta (formerly Quicktext) — Velma	AI website chatbot — deployed on Hotel St. Gotthard only (1 of 5 properties)	406

Quinta (formerly Quicktext) — Velma

Chatbot

Quicktext was founded in Paris in 2017 by Daniel C. Doppler and Benjamin Devisme and rebranded to "Quinta — the Quintessence of Data" in January 2026; quicktext.im now 301-redirects to quinta.im. Its flagship product is Velma, an AI agent that sits on a hotel's website, WhatsApp, Messenger, Instagram and WeChat, answers guest questions in 38 languages, and pushes visitors into the property's own booking engine. Around Velma the company has built a modular platform — Q-Data (structured property knowledge base), Q-Channel (syndicating that data to OTAs, GDS, metasearch and AI assistants like ChatGPT, Gemini and Perplexity), Q-SEO, Q-Sales (lead tracking), Q-Task (guest request routing) and Q-Hub (guest messaging inbox). It is a conversion and guest-communication layer, not a system of record: it captures contact details and intent and pushes them into third-party CRMs (Salesforce, Cendyn, Revinate, Thynk, Dynamics), and it does not sell loyalty programmes, stored value, wallets or vouchers.

Paris, France Founded 2017 1 listed property

Landbot

Chatbot

No-code conversational chatbot and live-chat builder for websites and WhatsApp, embedded via landbot-3 script. Used for lead capture and qualification.

Barcelona, Spain 1 listed property

Other categories

Booking Engine Hotel CRM & Guest Management Email, SMS & Marketing Automation Hotel Website & CMS Reputation Management Direct Booking Conversion & Personalisation Metasearch Management Hotel AdTech & Attribution Hospitality Marketing Agencies Web Agencies & Hotel Websites Social Media & Content Marketing Website Widgets & Embeds Loyalty & Membership Loyalty Currency Network & Clearing Coalition & Multi-brand Programme Gift Cards, Vouchers & Stored Value Tokenized & On-chain Loyalty

Running several of these systems at once?

Blue connects an existing hotel stack into one guest profile and one loyalty balance across every property — without replacing the PMS.

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