Hotel Tech Index

Core Operations & Property Management

Property Management System

The system of record for hotel operations — reservations, guest profiles, folio management, housekeeping and the night audit. The most strategic piece of any hotel's stack and the longest-running buying decision.

11 vendors, by listed deployments

Vendor Headquarters Founded Properties Rooms
ASA Hotelsoftware (ASA) Kaltern an der Weinstraße, South Tyrol (Italy) 1989 3 125
Oracle Hospitality (OPERA) Austin, USA 1 610
Seekda Innsbruck, Austria 2007 1 70
SIHOT Schiffweiler, Saarland, Germany 1986 1 0
Agilysys Alpharetta, GA, United States 1963 0 0
Apaleo Munich, Germany 2017 0 0
Beddy (Zucchetti Hospitality) Italy 0 0
Cloudbeds San Diego, USA 2012 0 0
Mews Amsterdam, Netherlands 2012 0 0
Protel (Planet) Dortmund, Germany 1994 0 0
Shiji Group (Beijing Shiji Information Technology) Beijing, China (Fuxing Road Jia No. 65, Haidian District) 1998 0 0

Who runs what

Every listed property that has a property management system on record, and the vendor filling that role. Confidence is shown where the finding is not directly confirmed.

Property Location Vendor Role Rooms
Manotel Geneva, Switzerland Oracle Hospitality (OPERA) (likely) Property management system — almost certainly OPERA / OPERA Cloud, sending guest confirmation and pre-arrival mail on the manotel.com domain 610
Schlosshotel Ischgl Ischgl, Austria Seekda (unknown) PMS 70
Tuberis Life Balance & Nature Farm Taufers im Münstertal, Italy ASA Hotelsoftware (ASA) Property management system — the reservation, folio and guest record layer 52
Garberhof Mals / Malles Venosta, Italy ASA Hotelsoftware (ASA) (likely) Property management system — inferred, NOT observed 43
Ferienhotel Kastellatz Mals / Malles Venosta, Italy ASA Hotelsoftware (ASA) Property management system 30
Sunstar Hotels Liestal, Switzerland SIHOT Property Management System across the group

ASA Hotelsoftware (ASA)

PMS

The dominant South Tyrolean hotel property management system, founded in Kaltern in 1989 and now selling across Italy, Austria, Germany and Switzerland. Sells a full suite around the PMS — reservations, front office and folio, plus booking, channel and CRM/marketing modules — and in 2025 became the PMS partner of Romantik Hotels, its first large multi-property European win. Family-owned rather than PE- or exchange-backed, which shows in a slow, integration-friendly product cadence.

Kaltern an der Weinstraße, South Tyrol (Italy) Founded 1989 3 listed properties

Oracle Hospitality (OPERA)

PMS

OPERA Cloud is the enterprise PMS standard across major hotel chains and large independent groups, with a broad integration ecosystem (OHIP — Oracle Hospitality Integration Platform).

Austin, USA 1 listed property

Seekda

All-in-one

Austrian all-in-one hotel tech ecosystem built for independent and Alpine properties: PMS, Channel Manager (300+ OTAs incl. Booking.com, Expedia, Google, Trivago, TripAdvisor), the KUBE booking engine, Metasearch integration and Seekda Pay for payments. Founded 2007 in Innsbruck; ~104 employees.

Innsbruck, Austria Founded 2007 1 listed property

SIHOT

PMS

SIHOT is a German, owner-managed hospitality software vendor (legal entity GUBSE AG) that has built modular hotel-management software since 1986, deployable cloud, SaaS or on-premise. Its suite spans four core products — SIHOT.PMS (property management), SIHOT.WEB (direct booking engine), SIHOT.POS (point of sale) and SIHOT.C&B (conference & banqueting) — extended by ~22 add-on modules. Those modules include SIHOT.LOYALTY (loyalty cards, revenue-to-bonus-points conversion with expiry periods, rate-type entitlements), SIHOT.CRM (guest segmentation and campaigns) and SIHOT.VOUCHER (voucher sale, redemption, tax handling and outstanding-liability tracking). SIHOT@360° is its API-first integration layer, fronting a partner marketplace of 200+ certified apps across categories including CRM and Marketing, Payment Providers and Guest Experience.

Schiffweiler, Saarland, Germany Founded 1986 1 listed property

Agilysys

PMS

A hospitality-only software group selling an integrated cloud stack around the property: Agilysys PMS (Stay/Versa), InfoGenesis POS, Spa, Golf, Seat, Inventory & Procurement, Workforce and Pay. Unusually profitable for the sector, with subscription revenue growing 30% and real free cash flow.

Alpharetta, GA, United States Founded 1963

Apaleo

PMS

API-first, open 'platform' PMS built as infrastructure rather than an all-in-one suite: hotels assemble best-of-breed apps on top of an open core via the Apaleo Store. Popular with tech-forward European operators and serviced-apartment brands.

Munich, Germany Founded 2017

Beddy (Zucchetti Hospitality)

All-in-one

All-in-one Italian hospitality platform operated by Zucchetti Hospitality S.r.l. (P.IVA 02894171202): PMS, channel manager, booking engine, quotations, rate checker, metasearch, brand protection and CRM/newsletter. Multi-property and multi-VAT capable; sold to hotels, B&Bs, residences, farmhouses, apartments and property managers across Italy.

Italy 2 listed properties

Cloudbeds

PMS

All-in-one hospitality platform bundling PMS, channel manager (Cloudbeds Distribution / myallocator), booking engine and Cloudbeds Payments into a single subscription. Strong with independent properties worldwide.

San Diego, USA Founded 2012

Mews

PMS

Modern API-first cloud PMS and 'hospitality operating system' with a large marketplace of integrated apps. Beyond the PMS core it ships Mews Distributor (its own commission-free booking engine, served from app.mews.com/distributor/<id>), Mews Payments, Mews POS and Mews Kiosk. Named #1 PMS by Hotel Tech Report three years running; widely deployed across European boutique and mid-scale hotels, including small independent Alpine houses.

Amsterdam, Netherlands Founded 2012

Protel (Planet)

PMS

German-rooted property management system with a large installed base across European chains and resorts, offered in hybrid cloud and on-prem deployments. Since 2022 part of Planet, which bundles it with integrated hospitality payments.

Dortmund, Germany Founded 1994

Shiji Group (Beijing Shiji Information Technology)

PMS

A large hospitality technology group offering PMS (Shiji Enterprise Platform, Daylight PMS), Infrasys Cloud POS, guest profile and CRM data, ReviewPro reputation management, payments, distribution and analytics. Built by acquisition into an end-to-end stack aimed at international hotel chains.

Beijing, China (Fuxing Road Jia No. 65, Haidian District) Founded 1998

Other categories

Running several of these systems at once?

Blue connects an existing hotel stack into one guest profile and one loyalty balance across every property — without replacing the PMS.

Visit Blue