Hotel Tech Index

Hotel Tech

Every vendor in the index.

Ten main categories, one canonical category per function. Each links down to the vendors that serve it and the properties that actually run them.

Vendors
122
Main categories
8
Categories
42
Hotels mapped
21

Core Operations & Property Management

4 · 19

The systems that run the property day to day — the record of who is staying, who cleans which room, who may open which door, and where the money went.

All of Core Operations & Property Management →

Revenue, Distribution & Commerce

5 · 19

How rooms reach the market and at what price. Everything that decides whether a booking arrives direct or through an intermediary that takes margin.

All of Revenue, Distribution & Commerce →

Marketing, CRM & Direct Booking

18 · 89

Who the guest is, what the hotel knows about them, and every channel it uses to win the booking without paying commission for it.

All of Marketing, CRM & Direct Booking →

Guest Experience & In-Room Technology

5 · 9

Everything the guest actually touches — from the check-in they do on their phone to the tablet by the bed and the key in their wallet.

All of Guest Experience & In-Room Technology →

Food & Beverage

1 · 7

Restaurant, bar and banquet technology. The outlet spend that room-only loyalty schemes systematically ignore.

All of Food & Beverage →

HR & Workforce

1 · 1

Hiring, scheduling, paying and keeping the people who deliver the service. Hospitality's largest controllable cost.

All of HR & Workforce →

Data, Integrations & Infrastructure

3 · 12

The plumbing under everything else: how systems talk to each other, where the data lands, and who is allowed to see it. Under-served by the established directories and central here.

All of Data, Integrations & Infrastructure →

Demand Networks & Affiliation

5 · 27

Collective bodies and intermediaries a hotel joins or sells through: OTAs, consortia, clubs, destination organisations and purchasing groups. Not software, but decisive for margin.

All of Demand Networks & Affiliation →

Running several of these systems at once?

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