Hotel Tech Index

Data, Integrations & Infrastructure

Web & Marketing Analytics

Traffic measurement and tag deployment. What events a hotel tracks reveals what it actually considers a conversion.

6 vendors, by listed deployments

Vendor Headquarters Founded Properties Rooms
Google Analytics & Tag Manager Mountain View, USA 2005 9 1,221
CatchMetrics 1 330
Matomo (InnoCraft) Wellington (New Zealand) 2007 1 132
Microsoft Clarity Redmond, USA 1 0
ADDITIVE Lana, South Tyrol (Italy) 0 0
tt•consulting (TT GmbH) & tt-digital Lana, South Tyrol (Italy) 0 0

Who runs what

Every listed property that has a web & marketing analytics on record, and the vendor filling that role. Confidence is shown where the finding is not directly confirmed.

Property Location Vendor Role Rooms
Manotel Geneva, Switzerland Google Analytics & Tag Manager Web analytics and ad tagging — but deployed as SEVEN separate GTM containers, one per website 610
Manz Privacy Hotels Switzerland Zurich, Switzerland Google Analytics & Tag Manager Web analytics — six separate GA4 properties configured in the one container, one per site 406
The Tschuggen Collection Arosa, Switzerland CatchMetrics Real-user monitoring 330
DAS GERSTL Mals / Malles Venosta, Italy Matomo (InnoCraft) Web analytics — deployed INSTEAD of Google Analytics on both domains 132
Tuberis Life Balance & Nature Farm Taufers im Münstertal, Italy Google Analytics & Tag Manager Analytics and tag management 52
Panoramahotel Watles Mals / Malles Venosta, Italy Google Analytics & Tag Manager Analytics, tag management and paid search 50
Garberhof Mals / Malles Venosta, Italy Google Analytics & Tag Manager Analytics and tag management 43
Ferienhotel Kastellatz Mals / Malles Venosta, Italy Google Analytics & Tag Manager Analytics & tag management 30
Maraias — Luxury Suites & Apartments Mals / Malles Venosta, Italy Google Analytics & Tag Manager Analytics and tag management 30
BOAS Group Vaud, Switzerland Microsoft Clarity Behavioural analytics
Matterhorn Group (Zermatt) Zermatt, Switzerland Google Analytics & Tag Manager Google Tag Manager / Analytics — deployed as 12 separate containers, one per property plus the group site
Sunstar Hotels Liestal, Switzerland Google Analytics & Tag Manager Tag management container on group, property and careers sites

Google Analytics & Tag Manager

Analytics

Google's web analytics (GA4) and tag management (GTM) stack — the near-universal default for hotel websites, usually deployed as a single GTM container that loads GA4, ad pixels and consent tooling.

Mountain View, USA Founded 2005 9 listed properties

CatchMetrics

Analytics

Real user monitoring (RUM) and web performance analytics.

1 listed property

Matomo (InnoCraft)

Analytics

Open-source web analytics platform (formerly Piwik), available self-hosted or as Matomo Cloud. Positioned explicitly as a privacy-first, data-ownership alternative to Google Analytics: the operator keeps the raw data, and it can be run entirely on own infrastructure with no data sent to an ad network.

Wellington (New Zealand) Founded 2007 1 listed property

Microsoft Clarity

Analytics

Free behavioural analytics with session recordings and heatmaps.

Redmond, USA 1 listed property

ADDITIVE

Email/SMS

South Tyrolean online-marketing agency and software house for hotels, operating from Lana. Its product line runs under the ADDITIVE+ brand: MARKETING AUTOMATION (the platform), MARKETING INSIGHTS (tracking and reporting), CRM (segmentation), VOUCHERS (voucher and incentive marketing) and NEWSLETTER. Deployed per hotel on its own tenant under additive-apps.tech.

Lana, South Tyrol (Italy) 2 listed properties

tt•consulting (TT GmbH) & tt-digital

Web agency

Tourism consulting and marketing agency at Eurocenter Block A, Industriezone 1-5, 39011 Lana, trading as tt•consulting (TT GmbH). Sells 'Konzept, Design, Programmierung, Beratung und Marketing' to hotels — but unlike a pure web shop it also runs its own product line under the tt-digital brand: a newsletter/subscription platform, an online gift-voucher shop widget, a first-party visitor tracker (ttracker.js) and a marketing-attribution helper, plus a Powermail-to-ASA bridge that posts website enquiries straight into the hotel's PMS. Builds on TYPO3 with a self-managed tarteaucitron consent layer as the house default. Headquartered in Lana, the same town as ADDITIVE.

Lana, South Tyrol (Italy) 3 listed properties

Other categories

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