Online Travel Agency Hotel & Restaurant POS
TheFork
TripAdvisor-owned restaurant reservation platform and marketplace across Europe, with its own diner loyalty scheme (Yums) and commission/subscription models for restaurants.
Visit TheFork ↗- Listed properties
- 2
- Rooms covered
- 0
- Countries
- 1
- Founded
- 2007
About TheFork
TheFork, founded in 2007 as LaFourchette and now owned by Tripadvisor, is the dominant restaurant reservation platform in continental Europe. It appears in hotel stacks wherever the restaurant is a business in its own right rather than a breakfast room — it fills covers from outside the house, which is precisely the demand a hotel PMS cannot reach.
Key capabilities
- Restaurant reservations
- External cover demand
- Table management
What TheFork does
One section per category this provider serves. Each links to the category it competes in and lists the properties running it in that specific role.
Demand Networks & Affiliation
Online Travel Agency
Intermediaries that own the guest relationship and charge 15–30% for it. The commercial problem every direct-booking and loyalty argument is ultimately aimed at.
Running it here: Matterhorn Group (Zermatt)
Food & Beverage
Hotel & Restaurant POS
Restaurant, bar and retail transactions inside the property. The outlet spend that room-only loyalty schemes systematically ignore.
Running it here: BOAS Group
Who it is for
- Segment
- Restaurant & F&B venue
- Department
- Revenue managementSales & marketingFood & beverageFinance & accounting
- Persona
- Revenue managerMarketing managerF&B manager
- Use case
- Raise ADR & RevPARUpsell & grow ancillary revenueAutomate operations
Hotels running TheFork
| Hotel | Location | Role there | Rooms |
|---|---|---|---|
| BOAS Group | Vaud, Switzerland | POS | — |
| Matterhorn Group (Zermatt) | Zermatt, Switzerland | OTA | — |
Running several of these systems at once?
Blue connects an existing hotel stack into one guest profile and one loyalty balance across every property — without replacing the PMS.